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Why Choose SAMA for Infor LN?

Selecting the right partner for your Infor LN journey is critical to achieving operational excellence. With over 15+ years of experience in Infor consulting, we’ve empowered businesses worldwide. Here’s why we stand out as your trusted Infor LN partner:

  • Certified Infor LN Expertise: Our consultants have worked on over 150 Infor LN projects, from small-scale implementations to global rollouts for Fortune 500 companies. This expertise allows us to navigate complex configurations
  • Proven, Agile Methodology: We follow a structured yet flexible methodology that blends agile principles with Infor’s Implementation Accelerator framework. This approach ensures projects are delivered on time, within budget, and aligned with your business objectives.
  • Industry-Specific Solutions: Whether you’re in aerospace, automotive, high-tech electronics, or industrial manufacturing, we understand your unique challenges—such as regulatory compliance, just-in-time inventory, or global supply chain coordination.
  • Measurable Client Success: Our track record speaks for itself. We’ve helped over 50 businesses optimize their Infor LN systems, delivering tangible results like 30% improvements in production efficiency, 20% reductions in order processing times, and 15% savings in IT operational costs.

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Getting Started with SAMA

Our methodology blends Infor’s Implementation Accelerator framework with agile principles, allowing us to tailor solutions to your unique needs while maintaining project discipline.

  • Discovery and Planning: We start by deeply understanding your business. Our consultants conduct comprehensive workshops with your stakeholders to map out current processes, identify pain points, and define clear project objectives.
  • Design and Configuration: Once we have a clear roadmap, we design and configure your Infor LN system to match your business requirements. This involves setting up core modules, developing custom extensions , & with third-party systems integrations.
  • Testing and Validation:We conduct unit, integration, and user acceptance testing to validate system functionality, performance, and compliance with your requirements. Our testing includes stress tests to ensure the system handles peak loads.
  • Training and Deployment: We empower your team to maximize Infor LN’s potential through tailored training programs, including role-based workshops, e-learning modules. Our deployment strategy minimizes disruptions, using phased rollouts or parallel runs for complex migrations.
  • Ongoing Support and Optimization: Our commitment doesn’t end at go-live. We provide 24/7 support, proactive system health checks, and performance tuning to keep your Infor LN system running at peak efficiency. We also offer quarterly optimization reviews to incorporate new Infor LN features.
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Frequently Asked Questions

What kinds of functional support do you provide for Infor LN?

We provide expert functional support across core Infor LN modules, with a strong focus on Finance and Logistics. Our services include:

  • Issue Troubleshooting – Resolving errors, data mismatches, and workflow issues impacting day-to-day operations.

  • Process Optimization – Helping users streamline transactions and reduce inefficiencies in areas like procurement, order management, inventory, and financial postings.

  • User Assistance – Supporting users with navigation, transaction flow guidance, and usage best practices based on your system’s configuration.

  • Month-End and Period Close Support – Assisting with reconciliation, closing activities, and exception handling.

  • Master Data Review – Identifying inconsistencies and advising on corrections for items, suppliers, customers, and chart of accounts.

  • System Behavior Analysis – Reviewing logs and transaction histories to explain unexpected outcomes or validate system behavior.

  • Functional Testing Support – Helping business users validate fixes and updates in non-production environments.

This support is tailored to your specific LN setup and business processes, ensuring practical, relevant, and efficient resolution without unnecessary escalations.

Do you help with system health checks or process reviews?

Yes, we do—but these services are offered as part of separately scoped engagements outside of our standard managed support.

If you’re looking to assess system performance, identify bottlenecks, or optimize business processes within Infor LN, we can conduct comprehensive health checks and process reviews. These include:

  • Evaluating system configuration and master data quality

  • Reviewing key transactional flows across Finance and Logistics

  • Identifying inefficiencies, errors, or underutilized features

  • Recommending improvements aligned to business goals

  • Providing documentation and actionable insights for leadership and IT

These reviews are ideal for organizations undergoing growth, preparing for upgrades, or looking to improve ROI from their ERP investment.

Let us know your goals, and we can tailor a focused assessment to meet them.

Can you support Infor LN implementations or rollouts?

Yes, absolutely. While our Managed Support Services focus on post-go-live troubleshooting and user support, we also offer separately scoped project services for Infor LN implementations, rollouts, and upgrades.

Our implementation support includes:

  • Project Planning & Readiness Assessments

  • Functional Design & Configuration

  • Module Implementations (Finance, Logistics, Manufacturing, etc.)

  • Data Migration Strategy & Validation

  • Integration Design & Testing

  • End-User Training & SOP Documentation

  • Go-Live Support & Hypercare

Whether you’re rolling out Infor LN to new sites, upgrading from Baan, or launching a new implementation, our team brings deep product expertise and industry experience to ensure a smooth, successful deployment.

Contact us for a customized Statement of Work tailored to your implementation needs.

Do you offer training or documentation?

Yes, we do—but these are offered as part of separately scoped services outside of our standard managed support.

We provide tailored end-user training and process documentation services to help your teams get the most out of Infor LN. This includes:

  • Customized training sessions based on your specific configuration and workflows

  • Step-by-step Standard Operating Procedures (SOPs) for key transactions

  • Quick reference guides and job aids for daily use

  • Workflow documentation and exception handling guides

  • Role-based onboarding materials for new users

Our goal is to increase internal self-sufficiency and reduce reliance on external support for routine tasks. Training can be delivered remotely or onsite, depending on your preferences and scope.

Let us know your team’s needs, and we can create a tailored training and documentation plan.

What’s your approach to resolving complex LN issues?

Our approach is structured, collaborative, and results-driven. We follow a proven process to resolve complex Infor LN issues effectively:

  1. Root Cause Analysis – We don’t just fix the symptom—we investigate the issue across transactions, configurations, and data to identify the true root cause.

  2. Cross-Module Insight – Many LN issues span Finance, Logistics, or Manufacturing. Our consultants understand the end-to-end flow and can trace problems across modules.

  3. System Logs and Trace Analysis – When needed, we analyze system logs, traces, and audit trails to pinpoint where things went wrong.

  4. User Context & Business Impact – We work closely with your users to understand how the issue affects operations and prioritize accordingly.

  5. Collaborative Testing – We test potential fixes in non-production environments, involving users for validation before applying changes in production.

  6. Preventive Measures – Once resolved, we recommend process or configuration adjustments to prevent recurrence and improve stability.

Our deep functional expertise, methodical problem-solving, and hands-on experience with diverse LN environments ensure we resolve issues quickly—and correctly.

Can Sama support integrations involving Infor LN?

Yes. Through our Sama Integrations division, we offer specialized services for integrating Infor LN with other systems across your enterprise.

Our integration services include:

  • Infor ION-based Integrations – Designing and deploying secure, scalable integrations using Infor’s native middleware.

  • Third-Party Middleware – Building integrations using platforms like MuleSoft, Workato, or Workday Integration Cloud.

  • Custom API and File-Based Interfaces – Creating tailored data exchange solutions where middleware isn’t in use.

  • End-to-End Integration Strategy – From architecture and mapping to testing and monitoring, we handle the full lifecycle.

  • Cross-Platform Expertise – We support integrations between Infor LN and CRMs, PLMs, eCommerce systems, financial platforms, and more.

These services are delivered under separate project engagements and are ideal for clients looking to modernize, automate, or streamline business processes across systems. Let us know your integration goals, and we’ll help design a robust solution.

Do you help clients optimize existing LN setups?

Yes, we specialize in helping clients get more value from their existing Infor LN environments. Whether your system has been in place for years or recently deployed, we can identify opportunities to improve performance, usability, and alignment with your business processes.

Our LN optimization services include:

  • Process Reviews and Gap Analysis – Identifying inefficiencies, workarounds, or underutilized features.

  • Module Tuning – Refining configuration settings in Finance, Logistics, or other areas to match evolving business needs.

  • Master Data Cleanup – Improving data accuracy and consistency for smoother transactions and better reporting.

  • User Experience Enhancements – Streamlining menus, sessions, and workflows to reduce clicks and confusion.

  • Reporting & Analytics Improvements – Helping you leverage existing tools (like Birst or LN Reporting) for better decision-making.

  • Performance & Scalability Assessments – Ensuring your system is responsive and ready for future growth.

These services are delivered as standalone optimization projects. We tailor each engagement based on your current setup, user pain points, and operational goals. Let us help you unlock the full potential of Infor LN.

Can you help during audits or compliance reviews?

Yes, we can assist with audit preparation and compliance reviews related to your Infor LN system. While not a replacement for legal or regulatory advisors, we provide functional support to help you:

  • Trace Transactions and Data Flows – Identify and document how key transactions were processed in LN.

  • Validate Financial Postings – Review journal entries, reconciliations, and period-end activities for accuracy and completeness.

  • Access and Security Reviews – Analyze user roles and permissions to ensure segregation of duties and compliance with internal controls.

  • Reporting Support – Assist in extracting required data and generating reports for auditors or compliance teams.

  • Process Documentation – Provide clear documentation of workflows and controls implemented within LN.

  • Issue Resolution – Investigate and resolve any system-related discrepancies highlighted during the audit.

Our support helps reduce audit risk, improve transparency, and ensure your LN environment stands up to scrutiny. Let us know your compliance focus areas, and we’ll tailor our assistance accordingly.

What’s the typical profile of your consultants?

Our Infor LN consultants are seasoned professionals with deep functional expertise and real-world implementation experience. A typical profile includes:

  • 10+ Years of Hands-On Infor LN Experience – Focused across modules such as Finance, Logistics, Manufacturing, and Project.

  • Cross-Industry Exposure – Many have supported clients in aerospace, automotive, manufacturing, and distribution industries.

  • Strong Functional and Business Process Knowledge – They understand not just how LN works, but how to align it with your operational goals.

  • Troubleshooting and Optimization Skills – Skilled at resolving complex issues, streamlining workflows, and improving user experience.

  • Excellent Communication and Client-Facing Skills – Able to engage with both business and IT stakeholders for smooth collaboration.

  • U.S.-Based and Time-Zone Aligned – For our managed support engagements, consultants are U.S.-based to ensure responsive and consistent service.

We don’t staff junior generalists. Every consultant we assign is selected based on domain relevance, system knowledge, and the ability to add immediate value.

How do we engage with Sama for Infor LN work?

Engaging with Sama is simple, flexible, and tailored to your needs. Here’s how it typically works:

  1. Initial Consultation
    We start with a brief discovery call to understand your goals, challenges, and scope—whether it’s managed support, a project, or advisory work.

  2. Proposal & Scope Definition
    Based on your requirements, we prepare a clear proposal outlining deliverables, timelines, resource profiles, and pricing. For support services, we offer structured monthly packages. For projects, we define a detailed Statement of Work (SOW).

  3. Onboarding & Knowledge Transfer
    Once the engagement begins, we assign dedicated consultants and work with your team to gather system access, process documentation, and business context.

  4. Execution & Collaboration
    We work closely with your team using your preferred communication tools—offering proactive support, updates, and collaboration throughout the engagement.

  5. Ongoing Support or Project Closeout
    For long-term support, we provide consistent consultants and quarterly reviews. For project-based work, we conduct knowledge transfer and handover at completion.


Ready to get started?
Reach out to schedule a free consultation or email us at contact@samaconsultinginc.com and we’ll respond within 1 business day.